Cancellation Policy

We try to process our orders extra-fast to make sure that they arrive with you as soon as possible, so cancelling an order after it's been made isn't always possible. However, we always want to help so please send us an email (with your order number) to our customer support at info@diylife-today.com, and we will try our best to get your order cancelled for you. If we're lucky enough to cancel in time, we'll process your refund within 1-3 business days. Please note that if the order has already shipped, cancellation is not possible, and standard return policies apply (buyer pays return shipping; see below for details).

Returns and Exchange

Our return policy lasts 30 calendar days from receipt. If you purchased a product from us and are not happy with it, you may return it within 30 days of delivery for a full or partial refund (depending on conditions below). If 30 days have gone by since you’ve received your product, unfortunately, we cannot offer you a refund or exchange.

Please note that you are responsible for the cost of return shipping to us, unless the item is defective or incorrect (we cover then). No restocking fees for unopened items; 10% fee for opened but unused.

IMPORTANT: Please contact us at info@diylife-today.com before making a return to obtain authorization and return address (do not ship to the original shipping address or warehouse without this—provided via email after request). Any return without confirmation from our customer support will be void.

 

What item(s) is returnable?

You can return your item(s) within 30 calendar days of delivery if:

• Item(s) returned must be in its Original Condition (unused, undamaged, and not altered in any way).
• OR incorrect or defective item(s) is delivered to you (e.g., manufacturing defects—provide photos).
• OR item(s) look different from images on site (provide photos for verification).

To be eligible for a return, your item must be packed in the same condition that you received it. It must also be in the original packaging with all included contents. If a return does not come back in the condition as mentioned above, the refund may be denied (or only partial refund can be provided), and the item can be sent back out to you at your expense.

 

What item(s) is non-returnable?

Several types of goods are exempt from being returned, even within 30 days. These include perishable goods such as food, flowers, newspapers or magazines. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases. Custom or personalized items are non-returnable unless defective.

 

Refunds (if applicable) (based on responsibility)

• Customer submitted incorrect/incomplete address: Ineligible for full refund. We can resend your order for 50% off (you pay shipping) or provide a partial refund after return (less fees).

• Item did not arrive: Sometimes, there might be unforeseen circumstances regarding shipping (items may be lost in transit or delayed). If the order does not arrive within 60 calendar days from dispatch, we can resend your item free of charge or provide a full refund.

• Tracking Information = Item is Lost: We can resend your item free of charge or provide a full refund (once confirmed lost by carrier).

• Delivery Refused: Ineligible for refund. If you refuse to accept delivery of all or part of your order, any fees and charges incurred by us due to the refusal may be deducted from any applicable refund. The same applies if the tracking states delivery was attempted and the item is awaiting collection from a postal depot, but not collected, resulting in return to sender or disposal by post office.

• Lost or Stolen Packages: Ineligible for refund if confirmed delivered by carrier. DIY Life Today is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for you to investigate with the carrier.

IMPORTANT: While we strive to deliver goods within the specified timeframe, we cannot guarantee or accept liability for deliveries made outside of the time frame stated in our shipping policy. We cannot accept liability for out-of-pocket expenses or other costs incurred due to failed or delayed deliveries.

We are trying our best to deliver the product to customers as fast as possible; however, as we rely on 3rd shipping companies to facilitate our product deliveries, we have no control over the delivery method nor the handling by the local carrier or post office. The responsibility for DIY Life Today ends at the moment of shipping but not the moment the product is received.

 

Exchange (if applicable):

We only replace items if they come with manufacturing defects or damage upon arrival (reported within 3 calendar days of delivery with photos). If you need to exchange it for the same item, email us at info@diylife-today.com for instructions and authorization.

To request a replacement, you are required to provide photographic evidence of the product’s manufacturing defects to info@diylife-today.com. If the case is deemed valid, DIY Life Today will cover related costs to deliver a replacement (including return shipping).

Depending on where you live, the time it may take for your exchanged product to reach you may vary (see Shipping Policy for estimates).

 

The process of obtaining a refund

• Please get in touch with our customer support at info@diylife-today.com before making a return to obtain authorization and return address/label.
• Our customer support will help you raise the return request and review/respond within 2-3 business days.
• You need to pack the product in the original condition and send it back to our return address in China (provided via email—do not use original shipping address).
• Once your return is received and inspected (typically 3-5 business days), we will issue a refund within 7 business days to your original payment method.
• The refund may not appear for 5-10 business days, depending on your financial institution. Refunds exclude original shipping costs (non-refundable) and any duties/taxes (paid to third parties).

 

Frequently Asked Questions

1. Are there any charges for return?

• Shipping on returns is not free. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If your order is priced over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

2. Why do I see the product is shipped from the US, but I need to return the item to China?

• Since the product is shipped with an international carrier, it will be handed over to the local carrier (i.e., USPS) after arriving at the destination country. Therefore the “ship from” address might be changed to the local shipper, so you might see the product is showing as shipped from the US.
• The customer is required to ship the item back to our manufacturing address in China since we do not have an overseas office. Return address will be provided via email after authorization.

This policy was last updated on October 30, 2025, and complies with applicable laws. Check back for changes.