Frequently Asked Questions
All orders are expertly packaged, prepared and shipped within one to two business days of ordering. We offer Free Shipping Worldwide. The typical delivery timeframe is 7-17 days. Depending on your location, you may receive items later or earlier. All orders are shipped with tracking number so you can track them every step of the way! Occasionally, packages may face delays beyond our control, such as customs or postal delays so please kindly understand.
Please note for the orders placed between 31st Jan and 4th Feb, the estimated delivery time is 7-21 business days due to high volume of orders this month. If you have any questions, please feel free to contact our customer support team, and they are standing by to answer your questions.
It's easy to check the status of your order! First, visit online Track My Order page and enter your order number and email to check your order status.
We always put our customers first and do our best to resolve any issues that our customers may experience with their online orders. Any products you return must be in the same condition you received them, in the original packaging and must be within 30 calendar days of the delivery date. For more assistance, you can check more from our refund policy page or you can send us an email. Our customer support representative will be more than happy to help you out.
Yes! you can use essential oils to fill the tank.
The top cover is removable. You can just pull it upwards and clean the tank, avoiding water to go in the vent. Then you can just put it back.